Refund policy
Refund & Return Policy
Last updated: April 2026
Thank you for shopping at Equo Store.
Return Period
Customers may request a return within 14 days from the date of purchase.
Digital Products
Because our products are digital and delivered instantly after purchase, return requests are evaluated individually.
Refunds may only be considered if there is a verified technical issue preventing access to the purchased product or if the product is clearly not as described.
Discounted Products
Products purchased at a discounted price, promotional offer, flash sale, or special campaign are not eligible for additional discounts, price adjustments, or refund requests based on future price changes.
No partial refund or discount difference can be claimed after purchase.
How to Request a Return
To start a return request, please contact:
Include:
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Order number
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Product purchased
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Reason for the request
Review Process
Each request will be reviewed and answered as soon as possible.
Approved refunds, when applicable, will be processed using the original payment method.
Abuse Prevention
We reserve the right to refuse refund requests in cases of abuse, repeated claims, file misuse, or evidence of product download and use beyond reasonable evaluation.